James Frew Ltd was joined by Chris Watson, Business Growth Manager, North Ayrshire Council and Councillor Alex Gallagher, Cabinet Member for Economy recently to celebrate the opening of the upgraded call-centre.
James Frew Ltd purchased the building adjacent to their existing office from North Ayrshire Council (NAC) in 2016 to help support and sustain the potential growth of the business. The company’s strategy is to grow the number of private and commercial customers in the coming years and increase the size and capability of the existing call-centre to manage new potential customers. Work commenced in early January and the upgrade was successfully completed by the end of April 2017.
In additional to the upgraded call-centre, the company’s project also included extra training for all staff. Management Training – to support the strategy of the business, Technical Training – to up-skill employees to be able to carry out additional work and Customer Care – for all staff to ensure a consistent approach and continually exceed customer expectations.
Roddy Frew, James Frew Managing Director, said: ‘’We would like to extend our gratitude to North Ayrshire Council in assisting our project under the NAC Growth Programme. We are very excited for the future of James Frew and the project will help provide the space required to grow our operations even more and continue to be a local employer of choice.
Councillor Alex Gallagher, Cabinet Member for Economy, added: “We were delighted to join James Frew Ltd last week to celebrate their latest success – the opening of their new call centre.
“Through Team North Ayrshire we have been able to assist this outstanding local business realise their ambitious growth plans. As one of North Ayrshire’s largest employers – and with the majority of their staff being Ayrshire residents –, we recognise the importance of supporting this successful, fourth generation family business in achieving a sustainable local economy.
“Roddy Frew (Managing Director) and his team share the same enthusiasm and passion for the future growth of the business and we look forward to continuing working alongside them to ensure their growth ambitions are realised.”