Social Housing Maintenance Contractors
Trusted Social Housing Repairs & Maintenance Across Scotland
With over 100 years of experience, James Frew is a leading social housing repairs and maintenance services provider, supporting housing associations, local authorities, and local communities with dependable, cost-effective property services.
Whether you need planned maintenance works, emergency repairs or compliance checks, our in-house team of NICEIC- and Gas Safe-registered engineers ensures every job meets the highest standards of safety, service, and tenant care.
Why Housing Providers Choose James Frew
1. Multi-Trade Service Delivery Under One Roof
- Electrical, gas, plumbing, and renewables
- Planned and reactive maintenance
- Void works and emergency repairs
- 24/7 cover for urgent repairs
- In-house call centre available around the clock
2. Fully Certified & Compliant
- NICEIC, Gas Safe, CHAS, and ISO accredited
- DBS-checked engineers trained to work in sensitive environments with minimal disruption
- Manufacturer-trained in boiler servicing and diagnostics
- LD2 fire alarm compliance, EICRs, smoke/heat/CO detectors
- Digital documentation for audit-ready reporting
3. Responsive and Scalable
- Large in-house team based in Scotland
- Rapid mobilisation for new contracts across regions
- Engineers use PDAs to update our IT system SimPRO with repair and service data.
- Access to real-time records (e.g., repair history, appliance types, previous/next service dates)
- Downloadable CP12s and repair worksheets via secure portal
4. Focused on Resident Experience
- Uniformed, courteous staff trained in safeguarding
- SMS updates sent to tenants to arrange appointments
- Access to “Find My Engineer” via Localz tracking platform
- Well-stocked vans to support first-time fix rates
- Clear communication with your teams and residents
- Feedback loops to track satisfaction and maintain excellent service
Our Social Housing Services
Responsive Repairs
Our local workforce provides 24/7 emergency and non-urgent repair services, with live job tracking and most issues resolved on the first visit.
Planned Property Maintenance
Our scheduled services include boiler checks, electrical testing, rewires, and fire safety upgrades, all logged digitally through SimPRO.
Compliance & Safety Checks
We deliver CP12s, EICRs, and fire alarm compliance services, with real-time access to reports and records.
Void Property Refurbishment
We prepare vacant homes for new social housing tenants with repairs, safety checks, and compliance updates.
Social Housing Modernisation
We upgrade kitchens, bathrooms, heating systems, and electrics to meet the Scottish Housing Quality Standard (SHQS) and improve resident comfort.
Energy Efficiency Upgrades
We help landlords meet EESSH targets with services like insulation, solar panels, and heat pump installations — with grant-ready documentation.
Social Housing Projects
We deliver real results for real clients in the social housing sector throughout Scotland.
Let’s Work Together
Whether you're managing 50 properties or 5,000, we’re equipped to support you with reliable, efficient maintenance services tailored to your needs.
FAQs
What types of properties do you work on?
Do you offer emergency repair cover?
Can you provide digital compliance records?
How do you communicate with tenants?
Tenants receive automated SMS alerts and can track engineer visits using Find My Engineer powered by Localz. Our staff are trained in respectful communication, sensitivity and perceptive customer care.