Why Choose Home Plans by James Frew GasSure?

Everybody takes hot water and warmth in the home for granted. However, boilers are notorious for letting you down when you need them most. Choose your GasSure Plan now and you’ll never worry about a cold home again!

We provide:

  • Boiler care for South and Central Scotland.
  • Guarantee that all appliances in your home meet Gas Safe Register standards.
  • Three different monthly affordable packages
  • Our Gold and Silver plans now cover home electrics too!
  • 24/7 engineers – all Gas Safe registered, trained and fully qualified.
  • Friendly welcoming head office – come and say hello!
  • Family-run business with over 100 years of excellence.

Home Plans by James Frew GasSure

We have 3 great plans to cover all your needs, whether you’re a home owner or a landlord.

Beat the winter chill with peace of mind from James Frew and get your first month on us.

T&Cs apply, Gold or Silver Plans only, first month free upon acceptance of contract and subject to inspection, offer valid until 31.01.25.

Bronze
£7.99* per month
  • Whole central heating system maintained **
  • Annual service
  • Gas fire can be included for an additional fee ***
  • Home electrics maintained ****
  • No parts and labour charges
  • Fixed fee for repair
  • 24/7 365 customer helpline
  • Gas Safe registered engineers
  • Clean up commitment
  • Drainage and internal plumbing maintained
First Month Free! Silver
£17.99 per month
  • Whole central heating system maintained **
  • Annual service
  • Gas fire can be included for an additional fee ***
  • Home electrics maintained ****
  • No parts and labour charges
  • Fixed fee for repair
  • 24/7 365 customer helpline
  • Gas Safe registered engineers
  • Clean up commitment
  • Drainage and internal plumbing maintained
First Month Free! Gold
£22.49 per month
  • Whole central heating system maintained **
  • Annual service
  • Gas fire can be included for an additional fee ***
  • Home electrics maintained ****
  • No parts and labour charges
  • Fixed fee for repair
  • 24/7 365 customer helpline
  • Gas Safe registered engineers
  • Clean up commitment
  • Drainage and internal plumbing maintained

*£7.99 per month subscription plus £125 fixed fee repair ** CE approved appliances only. *** Gas fires can be included for £8.50 per month each. Gas fire parts limited to the value of £100 per repair. **** Electrical parts limited to the value of £200 per repair.

Your questions, answered

What can the boiler scheme include?

The maintenance plan covers your natural gas-fired central heating system including the boiler, gas fires, radiators, controls, pipes and hot water cylinder.

How much does central heating cover cost?

The plan costs £7.99 per month for GasSure Bronze, £17.99 per month for GasSure Silver and £22.49 per month for GasSure Gold.

How can I apply?

You can apply for central heating cover online or by phone to 01294 468113.

How can I pay the premium?

You can pay for your cover by monthly direct debit.

Will the premium vary depending on the type and age of my system?

No, the premiums are dependent on the package you select (plus fires if applicable).

When does the agreement begin?

As soon as your system passes an inspection.

Are your engineers fully qualified?

Yes, all our engineers are Gas Safe registered.

What if the engineer finds a problem with the central heating system during the initial inspection?

The engineer will tell you what is wrong and we will give you a written quotation to fix the problem.

What do I do if my boiler breaks down, my pipes burst or my radiator leaks?

When you are a GasSure customer our call centre will take your call any time any day and arrange for a central heating engineer to repair the fault.

 

How long will it take for an engineer to come and fix the problems?

We try to respond to the call the same day it is reported and within 6 hours for emergency repairs.

Is there any limit on callouts, equipment and labour to fix the problems?

No. There are no limits.

 

What do I do if I smell gas?
  1. Open all windows and doors to allow the gas to escape.
  2. Check to see if the gas has been left on, or if a pilot light has gone out. If this is the case, switch the appliance off. If not, there could be a gas escape.
  3. Turn the main gas tap to the off position. The supply is off when the ridged line on the spindle is across the pipe.
  4. Phone SGN’s emergency line: 0800 111 999.
  5. It’s recommended that you do not use a mobile phone in the vicinity of a suspected gas leak.
How long does the agreement last?

The agreement lasts for a minimum period of 12 months and will automatically renew for subsequent periods of twelve months until either party cancels the agreement.

Can I cancel the agreement?

Yes, you can notify us in writing that you wish to cancel – terms and conditions apply.

How do I thaw and prevent frozen condensate pipes?