The team here at James Frew are thrilled have signed a new collaborative partnership with Localz!
This exciting new collaborative partnership makes best use of the very latest technology and focuses on better engagement and communication with customers. Localz platform will be integrated into our current field management software SimPro.
Some of the key benefits of new collaborative partnership Localz will offer include;
- Automated customer notifications
- Real-Time ETA for customers
- Reduction in no access rates
- Real time two-way communications with the engineer on route.
James Frew Head of Operations Gordon Mack said: “We’re looking forward to working with the Localz team to improve our customer communication on the day of an appointment. We’re also looking forward to enhancing our booking and rescheduling process for annual gas safety checks.”
Vice President of Localz Gary Rosier-Taylor said: “Today’s end customers expect transparency and control from every service interaction. Localz is delighted that James Frew has taken the initiative to empower customers with communications, real-time tracking and visibility around appointments. We expect that the partnership will also have significant business benefits such as increased first-time access, enabling James Frew to provide an efficient and competitive service.”
Gordon added: “As a company we have recognised that customer expectations in the property services industry have increased, especially over the last few years. It is essential we embrace new and innovative technology to ensure we continue to meet our customers’ demands.
We expect to launch this new service early in the new year, and we will keep customers updated as we progress with our project implementation.
